In the recent, golden age of Uber, affordable journeys were never more than a click away and drivers had to hustle for work from the phone app.
But the tables have turned, putting Uber workers in the driving seat and leaving passengers waiting on street corners.
In a rare interview Jamie Heywood, Uber’s general manager for northern and eastern Europe, admitted the cab-hailing service was suffering “higher driver cancellations”. Waiting times have risen in peak times in busy areas: 35 per cent of cars take five or more minutes to arrive, he said.
Some of these problems can be traced back to a decision by Uber to introduce “upfront pricing” last October, giving driver and passenger a fixed price for the journey. It is meant